Refund policy

Last updated: October 21, 2026

90-day satisfaction guarantee

Try SonicReach for up to 90 days after it is delivered. If you are not happy with it for any reason, you can return it, even if you have used it, and we will refund the price you paid for it.

  • Used devices are accepted. We do not reduce refunds for normal use. We may reduce a refund only if the device comes back damaged beyond normal use or with parts missing.
  • Bundles: you can return a whole bundle or single units from it. For a single unit from a bundle, we refund the per-unit price you paid ($75 for a unit from a 2-pack, $70 for a unit from a 3-pack).
  • You are responsible for arranging and paying for return shipping.

How to start a return

  1. Email us at info@dentaclaire.com within 90 days of delivery with your order number.
  2. We will reply with instructions on how and where to send your package.
  3. Rinse and dry the device, then send it back with everything that came in the box.
  4. Once we receive and check it, we refund the price you paid to your original payment method.

Items sent back without first requesting a return will not be accepted.

Cancellations

You can request cancellation or removal of items from your order for 24 hours after the order is placed. To start a cancellation request, contact us.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exchanges

Contact us to ask about exchange options before returning your item.

Refunds

We will let you know when we receive your return and when your refund is approved. Refunds go to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@dentaclaire.com.